General FAQs

Do I need to register before placing an order?
We recommend registering so you can track orders, view your membership level, points, referral credits, and access exclusive discounts.
Is my payment information secure?
Yes. We use Shopify’s encrypted payment system with SSL certification to ensure every transaction is safe and secure. Your payment information is never stored on our servers.
What payment methods are accepted?
We accept:
  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay
  • Ryleen Store Credit (if applicable)
Will I receive a payment confirmation?
Yes. Once your payment is complete, you’ll receive an email confirmation with your order and payment details.
Can I get an invoice or receipt?
Yes. All orders come with a digital receipt. If you need an invoice for business or tax purposes, contact our customer service and we’ll email it to you.
Is there a warranty?
Yes. All products come with a 12-month warranty against manufacturing defects from the date of purchase. Custom items are covered under warranty but are not eligible for returns or exchanges.
Which countries do you ship to?
We currently ship within the United States. Some limited-edition products may support international delivery — please contact us for details.
How soon will my order be shipped?
We typically ship within 1–3 business days after payment. Custom or made-to-order pieces will follow the production timeline listed on the product page.
Why am I being charged sales tax?
We collect sales tax where required by U.S. law. The final tax amount is automatically calculated based on your shipping address at checkout.
What if my tracking shows "Delivered" but I haven't received the package?
Please contact us within 5 business days. We’ll assist in contacting the courier for investigation. Be sure to respond to courier emails or calls.
What situations are not covered by Ryleen’s compensation policy?
  • Incorrect recipient name or address
  • Address change not updated in time
  • Failure to cooperate with the courier’s investigation
  • No timely contact made after delivery status update
  • Theft after successful delivery
Can I return or exchange an item?
You may request a return or exchange within 14 days of receipt, as long as the item is unused, undamaged, and in its original packaging. Custom or personalized pieces are non-returnable. Return shipping fees are the buyer’s responsibility unless the product is defective.
Who pays for return shipping?
If your item hasn’t shipped yet, cancellation is free. If it has shipped, return postage is your responsibility unless there’s a product defect. Please keep your shipping receipt and tracking details.
How long will it take to receive my refund?
Refunds are typically processed within 3–5 business days after we receive the returned item. It may take 5–10 business days for your bank to reflect the refund in your account.
How can I reach your customer service team?
  • Email: support@ryleenjewelry.com
  • Contact form on website
  • Instagram DM: @ryleenjewelry
  • WeChat (for Chinese-speaking customers)
Do you offer support in multiple languages?
Yes. We offer support in both English and Chinese. Please indicate your preferred language when reaching out.
What are your customer service hours?
Monday to Friday: 10:00 AM – 5:00 PM (Los Angeles Time). Replies may be delayed on weekends and public holidays.
Is there an AI assistant available?
Yes. A 24/7 AI Assistant is available on the bottom-right of our site to answer FAQs, check your order status, and assist with shopping.
🛡 What is Ryleen Jewelry’s Privacy Policy?
Effective Date: 05/01/24

At Ryleen Jewelry, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect
• Personal Data: name, shipping address, email, phone number, and billing information.
• Device & Usage Data: IP address, browser type, pages visited.
• Optional Account Info: order history & preferences.

2. How We Use Your Information
• Fulfill orders & send updates
• Improve your shopping experience
• Contact you about collections & promotions
• Detect and prevent fraud

3. How We Share Your Information
We do not sell or rent personal data.
Shared only with:
• Payment processors
• Shipping partners
• Email platforms

4. Cookies & Tracking
Used to remember your cart, login status, and improve functionality.

5. Data Retention
Retained as long as your account is active or legally required.

6. Children’s Privacy
Not intended for users under 18.

7. Your Rights
• View or update your info
• Request data deletion
• Unsubscribe anytime

8. Data Security
SSL encryption & PCI-compliant payment security.

9. Changes to This Policy
Updates may occur as legal or store operations change.

10. Contact Us
Ryleen Jewelry
Email: support@ryleenjewelry.com
Customer Service: 10:00 AM – 5:00 PM (PST)